1. Who We Are

Manage My (“we”, “us”, “our”) operates managemy.co.za, an enterprise IT lead generation and referral platform. We are responsible for the personal information we collect through this website. For questions about this policy or your personal information, contact us at privacy@managemy.co.za.

2. Our Commitment to POPIA

We process all personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and its regulations. We collect only the personal information that is necessary for the specific purpose for which it is collected, and we retain it only for as long as required to fulfil that purpose or as required by law.

3. What Information We Collect

We collect personal information when you submit an enquiry form, partner application, or contact form on this website. The information we collect includes:

• Full name and job title
• Work email address and phone number
• Company name and size indicators
• IT environment details (OEM platforms, number of devices)
• Contract renewal timeline and service requirements
• Your description of current pain points or requirements

We also collect standard website analytics data (page views, referral source, device type) through Google Analytics 4. This data is anonymised and used only to improve the website’s content and usability.

4. Why We Collect Your Information

We collect personal information for the following specific purposes:

• To match your requirements with a suitable managed IT service provider from our partner network
• To communicate with you about the status of your enquiry or application
• To send your contact details to matched partner companies (only with your explicit consent)
• To manage the partner application and onboarding process
• To comply with legal obligations under POPIA and related legislation

5. How We Share Your Information

We share your personal information only with:

• Matched partner companies — your contact details and requirements summary are shared with up to three pre-vetted providers who match your criteria. This is done only with your explicit POPIA consent, which you provide when submitting the enquiry form.
• Our CRM provider (HubSpot) — for storage and management of enquiry data. HubSpot operates under a Data Processing Agreement compliant with international data protection standards.
• Legal authorities — only where required to comply with a legal obligation or court order.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. How Long We Retain Your Information

Enquiry and contact form data is retained for a maximum of 24 months from the date of submission. Partner application data is retained for the duration of the partner relationship plus 12 months. You may request deletion of your data at any time by contacting privacy@managemy.co.za.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Be informed about what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal retention obligations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at privacy@managemy.co.za. We will respond within 15 business days.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. These measures include SSL/HTTPS encryption on all web forms, access controls limiting who within Manage My can access personal data, and regular security reviews of our technology stack.

9. Cookies

This website uses cookies for website analytics (Google Analytics 4) and to remember your cookie consent preferences. We do not use advertising or tracking cookies. You can manage cookie preferences through the cookie banner displayed on your first visit to the site.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. Continued use of this website after changes are published constitutes acceptance of the updated policy.

11. Contact the Information Regulator

If you believe your personal information has been handled in breach of POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa. Details are available at www.justice.gov.za/inforeg.